At MayasBeautyPalace, your satisfaction is our top priority. To ensure a smooth and worry-free shopping experience, we offer a 30-day return policy. If you're not entirely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please review the details below for information on eligibility, the return process, and how we handle refunds.
Eligibility for Returns
Return Window: Items must be returned within 30 days from the date of delivery.
Condition: Products must be unused, unopened, and in their original packaging.
Return Shipping: The customer is responsible for return shipping costs, except in cases of incorrect or defective products.
Prepare the Package: Securely pack the item in its original packaging.
Ship the Item: Send the package back to us using a trackable shipping method.
Processing Time: Upon receipt and inspection of the returned item, we will process your refund or exchange within 1-3 business days.
Refund Process
Refunds: Refunds will be issued to the original payment method used for the purchase.
Shipping Fees: Shipping charges are non-refundable unless the return is due to our error or a defective product.
Processing Time: It may take additional time for the refund to appear in your account, depending on your financial institution.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at support@mayasbeautypalace.com with detailed photos of the issue. We will arrange for a replacement or issue a refund promptly.
Contact Us
For any questions or further assistance regarding our return policy, please reach out to our customer support team at support@mayasbeautypalace.com. We're here to help!
We are committed to providing you with high-quality products and exceptional customer service. Thank you for choosing MayasBeautyPalace!
